lifehappens
By Joseph D’Souza, Founder & CEO, ProNavigator — Most insurance organizations have highly experienced & tenured staff. In areas such as claims and underwriting, these people have developed an innate wisdom that drives their success. But that wisdom is often NOT documented anywhere – much of it is instinctual. This article focuses on how to … Read more
Calgary, AB (June 3, 2025) – Acera Insurance Services Ltd. is pleased to announce it has partnered with Navigate Benefit Solutions as it continues to expand its specialty Acera Benefits division. As a full-service consulting firm, Navigate Benefit Solutions has provided group benefits and group retirement savings solutions since 2002. The firm is headquartered in … Read more
Toronto, ON (June 1, 2025) – ClaimsPro, Canada’s leading provider of independent claims adjusting services and an SCM company, has announced the renaming of its internal call centre service to 24-Hour Contact Centre. This new name is more aligned with the current call answering services being provided by this internal group, as well as several … Read more
Toronto, ON (May 27, 2025) – The Canadian Life and Health Insurance Association (CLHIA) has announced that it is expanding its program to pool claims data and using artificial intelligence (AI) to identify fraud more quickly. This advanced technology is revolutionizing the insurance industry’s ability to combat fraud and ensure the long-term health of group … Read more
by Xin Dai & Roman Lechner, Swiss Re Institute — Electric vehicle (EV) sales are forecast to grow 30% annually up to 2030, and the market for EV insurance is growing rapidly with it. Estimates place the global market size at over USD 200 billion by 2030, versus USD 51 billion in 2022. EV driving … Read more
By Matthew Roberts, MyChoice — Climate change is responsible for a 379% increase in average annual insurable damages in Canada in the last decade. In light of the devastating impact of the Milton hurricane in Florida, which by some estimates will cause anywhere in between $60-100 billion in insured damages, many Canadians are left wondering … Read more
How cyber insurance is moving faster, scaling up, and preparing for unknown risks — By Austin Aten, Head of Cyber Pricing, Coalition Inc. — When cyber insurance was first introduced almost 30 years ago, the cyber threat landscape looked much different. We were far less reliant on digital technology and data, it was much more … Read more
By Stephen Applebaum and Alan Demers — Until recently, it was said that the only constant was change – now the only constant is uncertainty. Uncertainty is at a generational high in almost every aspect of our lives; socially, financially, politically, and technologically. One of the most serious consequences of this uncertainty is its impact … Read more
Governments and insurers must work together urgently to prepare communities and households for wildfires, floods, windstorms and hail while improving Canada’s response to and recovery from these increasingly frequent and severe disasters — By Craig Stewart, Vice President, Climate Change and Federal Issues, IBC — In the last decade, more than 880,000 Canadians and 87,000 … Read more
Savvy insurers will seize the gen AI opportunities that intrigue their customers — By Christian Bieck, IBM Institute for Business Value, et al — For the insurance industry, is generative AI more of a risk or an opportunity? Insurance CEOs are equally divided: 49% said it’s more of a risk, 51% said it’s more of … Read more