lifehappens

By Hanna Beydoun, Policy Manager, IBC — In Canada, a vehicle is stolen every five minutes. This national crisis is disrupting the lives of Canadians and causing significant distress and financial strain. From 2018 to 2023, auto theft losses surged over 254%, surpassing $1.5 billion in direct claims costs for private passenger vehicles. Ontario has … Read more

By Joseph D’Souza, Founder & CEO, ProNavigator — At the end of the 20th century, as web technologies began to go mainstream, the term “information superhighway” was coined to describe how the piping infrastructure of the internet would allow information to travel frictionless from portals to users and back to portals. As internet adoption exploded, … Read more

Whether generative AI is your wildest dream or your worst nightmare depends on how your organization reacts today and prepares for tomorrow — By Christian Bieck, IBM Institute for Business Value, et al — Generative AI has the potential to shake up the way your business has always worked, driving unprecedented productivity and revealing new … Read more

Mark Breading, Senior Partner of Transformation Services at ReSource Pro, discusses the evolving landscape of the P&C insurance industry in a Coffee Talk session with ACN’s Brian Langerman — Mark outlined six major trends in the P&C insurance industry, and addressed topics like the impact of AI on agents, the evolving mobility space, and cyber … Read more

By Stephen Applebaum and Alan Demers — It is a well-known adage that ‘trust takes years to build, seconds to break, and forever to repair.’ The extensive and growing loss of trust in our most treasured institutions is responsible for the recent and rapid transformation of behavior and attitudes across the entire landscape. Trust is … Read more

By Stephen Applebaum and Alan Demers — Since 2020, the world has seen more change, disruption and surprises than any period in recent memory – and the U.S. personal auto and property insurance market is no exception. Declining auto claims and associated consequences are now in focus. The P&C industry has endured catastrophes, runaway inflation, … Read more

By Gautam Jit Kanwar, President, BelWo Inc. — As insurers continue their digital transformation, many face the challenge of how to handle the complexity of producing and delivering communications through a policyholder’s channel of choice. To stay competitive, insurers must effectively manage customer touchpoints—whether it be print or email or SMS text on a mobile … Read more

Savvy insurers will seize the gen AI opportunities that intrigue their customers — By Christian Bieck, IBM Institute for Business Value, et al — For the insurance industry, is generative AI more of a risk or an opportunity? Insurance CEOs are equally divided: 49% say it’s more of a risk, 51% say it’s more of … Read more

By Stephen Applebaum and Alan Demers — Embedded insurance promises to disrupt insurance distribution as well as product. Moreover, it will help close the “protection gap” – which is roughly 50% of all economic losses not covered by insurance. Accenture defines embedded insurance as “any insurance that can be purchased within the commercial transaction of … Read more